Withdrawal from the Purchase Contract

The Buyer acknowledges that pursuant to provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the Purchase Contract on delivery of the goods that was in any way customised or personalised, on the supply of goods subject to rapid decay, as well as goods which were irreversibly mixed with other goods after supply, on the supply of sealed goods which were unsealed after supply by the consumer and which are not suitable for return due to hygiene reasons, and on the supply of audio or video recordings or computer software whose original seal was unsealed after supply.
 

Except for the case mentioned in the previous paragraph or other case where it is not possible to withdraw from the Purchase Contract, the Buyer may withdraw from the Purchase contract, in accordance with Section 1829 (1) of the Civil Code, within fourteen (14) days of the takeover of goods; if the Purchase Contract provides for the purchase of several classes of goods or the delivery of several parts, the said period shall run from the date of takeover of the last delivery of goods. The notice of withdrawal from the Purchase Contract must be sent to the Seller within the deadline specified in the previous sentence. The notice of withdrawal may be sent to the Seller’s address at: DG DogGear, Zábrdovická 10, 61500 Brno, CZ or to the Seller's email address info@dgdoggear.com.
 

In case of withdrawal from the Purchase Contract pursuant to the Terms and Conditions, the Purchase Contract is deemed terminated from the outset. The goods must be returned to the Seller within fourteen (14) days of the withdrawal from the Contract. If the Buyer withdraws from the Purchase Contract, the Buyer shall bear the costs related to returning the goods to the Seller, even where the goods cannot be returned by regular mail due to the nature of the goods.
 

The Seller is entitled to inspect the returned goods in order to establish whether the returned goods is damaged, worn out or partly used up within fifteen (15) days of returning the goods by the Buyer according to the Terms and Conditions
 

In case of withdrawal from the Purchase Contract pursuant these T&C, the Seller shall refund the financial means received from the Buyer within thirty (30) days of the withdrawal from the Purchase Contract by the Buyer; the Seller shall do so in the same manner as the Seller acquired it. The Seller may also refund any performance provided by the Buyer when the goods are returned by the Buyer or otherwise if the Buyer agrees and incurs no additional costs in this way. If the Buyer withdraws from the Purchase Contract, the Seller is obliged to return the funds received from him only after the Buyer has handed over the goods to the Seller or proved to him that the goods were dispatched to him.
 

The Seller may unilaterally set off the entitlement to compensation of the damage caused to the goods against the Buyer’s entitlement to a refund of the purchase price.
 

The Seller may withdraw from the Purchase Contract at any time before the goods are taken over by the Buyer. In that case, the Seller shall refund the purchase price to the Buyer without undue delay, by wire transfer into an account indicated by the Buyer.
 

Where a gift is provided to the Buyer along with the goods, the donation agreement between the Seller and the Buyer is concluded subject to a condition subsequent consisting in the fact that if the Buyer withdraws from the Purchase Contract, the donation agreement concerning the gift expires and the Buyer must return the provided gift to the Seller along with the goods.
 

Rights arising from a defective performance

The rights and obligations of the Parties in respect of any defective performance shall be governed by the applicable generally binding regulations (especially Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code)
 

The Seller warrants to the Buyer that the goods are free of defects upon takeover. The Seller warrants, in particular, that at the time of takeover of the goods by the Buyer:
 

the goods have the properties agreed by the Parties; in the absence of such an agreement, the goods have such properties which the Seller or producer described or which the Buyer expected given the nature of the goods concerned and the advertising presented by the Seller or producer;
 

the goods are suitable to be used for the purpose stated by the Seller or for which the goods of such kind are usually used;
 

the goods' quality or design corresponds to the agreed sample or model if such quality or design was determined on the basis of an agreed sample or model;
 

the goods have the corresponding quantity, measurement or weight; and
 

the goods meet the requirements stipulated by the legal regulations.
 

The provisions of Art. 7.2 hereof do not apply to any defects of goods sold at a reduced price agreed due to the defect; to any wear and tear of goods caused by normal use thereof; to any defects of used goods where the defect corresponds to the degree of use and wear and tear and the goods had the defect upon their takeover by the Buyer or where it follows from the nature of the goods.
 

If the defect becomes apparent within six months of takeover, the goods shall be presumed to have already been defective upon takeover.
 

The Buyer shall assert rights based on defective performance in person or post at the address of the Seller’s establishment: DG DogGear, Areál Hlubna, 1. floor, Zábrdovická 10, 61500 Brno .A defect shall be deemed claimed as soon as the relevant goods are received by the Seller from the Buyer.

1. EXCHANGE
Please send goods to address listed below.
Goods must not indicate any signs of usage.
All hairs must be removed.
Goods must not be washed and must be packed properly.
The costs related to returning the goods are borne by buyer.

2. RETURN
Please send goods to address listed below.
Goods must not indicate any signs of usage.
All hairs must be removed.
Goods must not be washed and must be packed properly.
The costs related to returning the goods are borne by buyer.
Return is possible within 14 days after goods receiving, in accordance with Section 1829 (1) of the Civil Code.

3. DELIVERY ADDRESS:
DG DOGGEAR
Zabrdovická 10 (area Hlubna)
61500 Brno
Czech republic