Terms and conditions

DG DogGear

These Terms and Conditions of DG DogGear s.r.o., Company ID No.: 09076522, with its registered office at Zábrdovická 827/10, Zábrdovice, 615 00 Brno, Czech Republic, registered in the Commercial Register under file No. C 117097 maintained by the Regional Court in Brno (hereinafter referred to as “DG DogGear”).

DG DogGear is a Czech company specialising in the manufacture and distribution of original and functional products for sighthounds and their owners, in particular dog clothing, collars and racing jackets, which it sells through its online shop (hereinafter referred to as the “E-shop”) available on the website https://www.dgdoggear.com/ (hereinafter referred to as the “Website”).

1. Introductory Provisions

1.1 These Terms and Conditions (hereinafter referred to as the “Terms”) govern the mutual rights and obligations of the contracting parties (hereinafter referred to as the “Parties”) arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the “Purchase Agreement”) concluded between DG DogGear and another natural or legal person (hereinafter referred to as the “Buyer”) through the E-shop.

1.2 The Terms further govern the rights and obligations of DG DogGear and the Buyer when using the Website and other related legal relationships.

1.3 By making a purchase through the E-shop and by using the Website, the Buyer confirms that they have read and agree to these Terms.

1.4 These Terms do not apply in cases where a person intending to purchase goods from DG DogGear is a legal entity or a person acting when ordering goods within the scope of their business activities or in the independent exercise of their profession.

1.5 The Purchase Agreement may contain provisions that differ from these Terms. Where such provisions have been agreed, the differing provisions of the Purchase Agreement shall prevail over the provisions of these Terms.

1.6 The provisions of these Terms form an integral part of the Purchase Agreement. The Purchase Agreement and the Terms are drawn up in the Czech language. The Purchase Agreement may be concluded in the Czech language.

1.7 DG DogGear may amend or supplement these Terms. This provision does not affect rights and obligations arising during the period of validity of the previous version of the Terms.

2. User Account

2.1 Based on registration by the Buyer on the Website, the Buyer may create their own user account (hereinafter referred to as the “User Account”), through which they may order goods.

2.2 The Buyer may also order goods from the E-shop without registration.

2.3 When registering, the Buyer is obliged to provide true, complete and up-to-date information. If the information provided in the User Account changes, the Buyer is obliged to update it without undue delay.

2.4 Information provided by the Buyer in the User Account and when ordering goods is considered correct by DG DogGear.

2.5 Access to the User Account is protected by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their User Account and must not disclose such information to third parties. DG DogGear is not liable for misuse of the User Account resulting from the Buyer’s breach of this obligation.

2.6 The User Account is non-transferable and may be used exclusively by the Buyer who created it.

2.7 DG DogGear is entitled to cancel the User Account:

if it has not been used for more than 2 years; or
in the event of a breach by the Buyer of obligations arising from the Purchase Agreement, these Terms or generally binding legal regulations.

2.8 The functionality of the User Account may be temporarily restricted, particularly due to necessary system maintenance or updates.

2.9 The Buyer may place Orders through the User Account. Even when using the User Account, the Buyer is obliged to check the accuracy and completeness of the information provided in the Order. Orders are created in the same manner as purchases made without a User Account, while the User Account enables faster and more convenient placement of Orders.

3. Conclusion of the Purchase Agreement

3.1 The Purchase Agreement between DG DogGear and the Buyer is concluded on the basis of an order placed by the Buyer through the E-shop (hereinafter referred to as the “Order”).

3.2 All presentation of goods in the E-shop is for information purposes only and DG DogGear is not obliged to conclude a Purchase Agreement concerning such goods. Section 1732(2) of the Czech Civil Code shall not apply.

3.3 The E-shop contains a list of goods offered for sale, including the prices of individual goods offered (hereinafter referred to as the “Price of the Goods”). The offer for the sale of goods and the Price of the Goods remain valid for as long as they are displayed in the E-shop. This provision does not restrict DG DogGear’s ability to conclude a Purchase Agreement under individually agreed conditions.

3.4 The E-shop contains information about the costs associated with packaging and delivery of the goods, the amount of which depends on the selected shipping method and delivery region. Where goods are delivered to a destination outside the customs territory of the European Union, the shipping price does not include import duties, taxes, customs clearance fees or other similar charges imposed in the country of destination, unless expressly stated otherwise in the Order. These charges shall be borne by the Buyer.

3.5 To order goods, the Buyer completes the Order in the E-shop. The Order contains, in particular, information about:

the goods ordered (the Buyer “places” the goods ordered into the electronic shopping cart of the E-shop);
the method of payment of the Price of the Goods and the requested method of delivery of the goods ordered; and
the costs associated with delivery of the goods (hereinafter referred to as the “Shipping Price”).

3.6 Before submitting the Order, the Buyer may check and change the information entered in the Order. The Buyer submits the Order by clicking the “Order with obligation to pay” or “Order and pay” button. DG DogGear considers the information provided in the Order to be correct. Immediately upon receipt of the Order, DG DogGear will confirm its receipt to the Buyer by e-mail sent to the Buyer’s address provided in the User Account or in the Order (hereinafter referred to as the “Buyer’s E-mail Address”).

3.7 DG DogGear is always entitled, depending on the nature of the Order (quantity of goods, purchase price, estimated shipping costs), to request additional confirmation of the Order from the Buyer (for example, in writing or by telephone).

3.8 The Purchase Agreement between the Parties is concluded when DG DogGear sends a message confirming acceptance of the Order to the Buyer’s E-mail Address.

3.9 In exceptional cases, the Price of the Goods may be displayed manifestly incorrectly due to an error in the E-shop (e.g. a digit is missing, or the displayed amount is significantly low and does not correspond to a comparison with other sellers). In such a case, DG DogGear is not obliged to supply the goods to the Buyer at this price even if the Buyer has been sent confirmation of receipt of the Order. In such a case, DG DogGear will contact the Buyer without undue delay with a new offer amended in comparison with the Order. The Purchase Agreement is then concluded when the Buyer accepts this offer.

3.10 The Buyer acknowledges that DG DogGear is not obliged to conclude a Purchase Agreement, particularly with persons who have previously materially breached a Purchase Agreement (including these Terms).

3.11 The Buyer agrees to the use of means of distance communication when concluding the Purchase Agreement. Costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the Purchase Agreement (internet connection costs, telephone call costs) shall be borne by the Buyer. DG DogGear does not charge any additional special fees in connection with the use of means of distance communication.

4. Materials and Care

4.1 Information about the material of a particular product is provided in its product description in the E-shop. The Buyer is obliged to follow the care instructions provided for the product.

4.2 Softshell products: The outer layer is protected by a standard water-repellent treatment. After several washing cycles, we recommend renewing the water-repellent treatment using a product intended for functional outdoor materials. Renewing the water-repellent treatment does not affect the waterproof properties of the membrane, but helps prevent the outer layer from becoming saturated with water.

4.3 Saddlery leather products: Leather is a natural material. A product made of saddlery leather gradually develops a natural patina and individual character through use. Changes in appearance corresponding to normal use and the properties of a natural material do not in themselves constitute a defect in the goods.

5. Price of Goods and Payment Terms

5.1 The Price of the Goods is stated in the E-shop, in the draft Order and in the Purchase Agreement. In the event of discrepancies between individual amounts, the Price of the Goods stated in the draft Order shall apply and shall always be the same as the Price of the Goods in the Purchase Agreement. The draft Order also states the Shipping Price (including packaging, shipping and delivery of the goods) or the conditions for free shipping.

5.2 The Price of the Goods and the Shipping Price (together hereinafter also referred to as the “Total Price”) are stated inclusive of value added tax and all charges that can be determined before conclusion of the Purchase Agreement. Where the goods are delivered to a destination outside the customs territory of the European Union and the conditions for exemption of the export of goods from value added tax are met, the Price of the Goods does not include Czech value added tax.

5.3 The Total Price does not include import duties, taxes, customs clearance fees or other similar charges imposed in the country of destination. These charges shall be borne by the Buyer unless expressly stated otherwise in the Order.

5.4 The Buyer may pay the Total Price using the following methods:

PayPal;
Payment by card: payment is processed through the GoPay payment gateway, Apple Pay or Google Pay and is governed by the terms and conditions of the respective payment service provider; payments can be made in EUR, USD and CZK;
Cash on delivery: available only for the Czech Republic; the Buyer pays upon receipt of the goods from the carrier; a fee may be charged for using this payment method, the amount of which is stated in the draft Order and in the Purchase Agreement.

5.5 DG DogGear does not require the Buyer to pay a deposit or any similar payment. In the case of cash on delivery, the Total Price is payable upon receipt of the goods; for other payment methods, the Total Price is payable immediately after placing the Order.

5.6 DG DogGear is entitled to require payment of the Total Price before dispatching the goods to the Buyer.

5.7 DG DogGear will issue a tax document (invoice) to the Buyer after payment of the Total Price and will send it together with the goods.

6. Shipping and Delivery of Goods

6.1 The Buyer selects the method of delivery when ordering the goods. DG DogGear is entitled to change the shipping method selected at the Buyer’s request if that shipping method is unsuitable for delivery of the ordered goods or is unavailable under the carrier’s conditions or for the Buyer’s selected region. If no alternative delivery service is available, DG DogGear will contact the Buyer to agree on further steps.

6.2 DG DogGear delivers goods only to countries and regions for which the E-shop offers a delivery method. If a particular country or region is not among the available shipping options, DG DogGear does not deliver goods there.

6.3 The specific delivery method can be selected in the Order form.

6.4 The Shipping Price for individual delivery services is always stated in the Order form for the currently available options for the selected region to which the Buyer wishes the goods to be delivered.

6.5 The delivery time depends on the availability of the particular goods (expressed in business days, excluding the day on which the Order is placed) and is stated directly in the E-shop for individual products and their variants as follows:

In stock: the product is in stock and will be dispatched to the Buyer within 5 business days after receipt of payment or after receipt of the Order if the Buyer chooses cash on delivery as the payment method (applicable only to the Czech Republic and Slovakia).
Made within 10 days: the product is not in stock and will be manufactured for the Buyer. The Buyer will receive it within ten business days plus the delivery time.

6.6 If the Buyer orders multiple products, the availability period of the product with the longest availability period shall apply. The availability of the goods is also stated in the Order form. DG DogGear will inform the Buyer by e-mail of the latest possible dispatch date. Further information regarding product availability can be obtained at info@dgdoggear.com.

6.7 The specific delivery time for a particular product, selected region and selected delivery service varies depending on the current options offered by the relevant delivery services. An indicative delivery time is stated in the Order form and in the Order confirmation sent to the Buyer.

6.8 If DG DogGear is obliged under the Purchase Agreement to deliver the goods to a place specified by the Buyer in the Order, the Buyer is obliged to accept the goods upon delivery. If the Buyer fails to accept the goods upon delivery, DG DogGear is entitled to claim the actual costs incurred in transporting the goods to the delivery location and is further entitled to withdraw from the Purchase Agreement.

6.9 If, for reasons on the Buyer’s side, the goods must be delivered repeatedly or by a method other than that specified in the Order, the Buyer is obliged to pay the costs associated with repeated delivery or the costs associated with the alternative delivery method.

6.10 If, when accepting a shipment containing the goods from the carrier, the Buyer discovers that the packaging of the shipment is damaged, the Buyer is not obliged to accept the shipment. If the Buyer discovers damage to the shipment later, the Buyer shall notify both the carrier and DG DogGear without undue delay and document the shipment (e.g. by taking photographs with a mobile phone).

6.11 Liability for damage to the goods, including their damage, loss or destruction (hereinafter referred to as the “Risk of Damage”), passes to the Buyer upon receipt of the goods. If the Buyer fails to accept the goods, the Risk of Damage passes to the Buyer at the moment when the goods were offered to the Buyer for acceptance but were not accepted for reasons on the Buyer’s side.

7. Withdrawal from the Purchase Agreement

7.1 A Buyer who, when concluding the Purchase Agreement, is not acting within the scope of their business activities or in the independent exercise of their profession (a consumer) has, in accordance with the relevant provisions of the Czech Civil Code, the right to withdraw from the Purchase Agreement without giving any reason within 30 days from the date of conclusion of the Purchase Agreement and, in the case of the purchase of goods, within 30 days from receipt of the goods. If the place of delivery of the goods is outside the customs territory of the European Union, the period for withdrawal from the Purchase Agreement is 14 days from receipt of the goods.

7.2 The withdrawal from the Purchase Agreement must be sent to DG DogGear within the period specified in the preceding paragraph. The Buyer may send the withdrawal from the Purchase Agreement by e-mail to info@dgdoggear.com or by post to DG DogGear, Zábrdovická 10, 615 00 Brno, Czech Republic. For the purpose of withdrawal from the Purchase Agreement, the Buyer may use the model withdrawal form. The Buyer may also exercise the right of withdrawal through the online interface of the E-shop by using the button for withdrawal from the Purchase Agreement.

7.3 The Buyer acknowledges that, pursuant to Section 1837 of the Czech Civil Code, withdrawal from the Purchase Agreement is not possible, among other cases, where such withdrawal is excluded by law. In the case of DG DogGear, this applies in particular to Purchase Agreements for the supply of goods that have been modified according to the Buyer’s wishes or for the Buyer personally, or goods supplied in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygiene reasons if the original packaging has been breached.

7.4 In the event of withdrawal, the Purchase Agreement is cancelled from the outset. The goods must be returned to DG DogGear within 30 days of withdrawal from the Purchase Agreement. If the Buyer withdraws from the Purchase Agreement, the Buyer shall bear the direct costs associated with returning the goods to DG DogGear. These costs depend in particular on the country of dispatch, the selected carrier, and the dimensions and weight of the shipment. Where the goods, due to their nature, cannot be returned by ordinary postal service, the Buyer shall bear the direct costs of returning the goods, with the maximum estimated costs amounting to CZK 5,000.

7.5 If the Buyer exercises their statutory right of withdrawal and the goods are located in a country or region to which DG DogGear does not deliver, DG DogGear does not arrange collection of the goods, provide a prepaid return label or arrange return shipping. The Buyer is responsible for arranging and paying for the return shipment.

7.6 If the Buyer sends goods from a country outside the customs territory of the European Union, the Buyer is obliged, before dispatching the returned goods, to contact DG DogGear at info@dgdoggear.com and request instructions for return shipping and customs clearance. DG DogGear will provide the Buyer with a return number and confirmation for customs purposes containing the Buyer’s identification details, the Order number and original invoice number, a description and the actual value of the goods, and a statement that the goods are being returned following withdrawal from the Purchase Agreement. The obligation to contact DG DogGear does not affect the Buyer’s right to withdraw from the Purchase Agreement or the running of the applicable time limits.

7.7 When returning goods from a country outside the customs territory of the European Union, the Buyer shall follow DG DogGear’s instructions and, in particular:

state the return number on the shipment and mark it: “RETURNED GOODS – consumer return after withdrawal from contract – not a new sale”;
enclose a copy of the original invoice or Order confirmation, DG DogGear’s confirmation for customs purposes, and a signed declaration stating that the goods are being returned following withdrawal from the Purchase Agreement;
provide a truthful description, quantity and actual value of the goods; the shipment must not be marked as a gift and a zero or false value must not be declared;
enclose proof of export from the European Union, if available.

7.8 If the Buyer fails to contact DG DogGear in accordance with Section 7.6 or fails to follow DG DogGear’s return instructions pursuant to Section 7.7 and, as a direct consequence, the returned shipment is refused, detained, returned to the sender, not delivered to DG DogGear, or DG DogGear incurs additional demonstrable costs, the Buyer shall bear such costs. These include, in particular, return shipping costs, customs duties, import tax, customs clearance fees, storage fees or other charges incurred in connection with an incorrectly cleared returned shipment. DG DogGear is not liable for non-delivery of a returned shipment if such non-delivery was caused exclusively by the Buyer’s breach of their obligations.

7.9 Within 30 days of the return of the goods by the Buyer, DG DogGear is entitled to inspect the returned goods, in particular to determine whether the returned goods are damaged, worn or partially consumed. The goods must not show signs of wear or use resulting from handling beyond what is necessary for the Buyer to establish the nature, characteristics and functionality of the goods. Dog hair must be gently removed from clothing. Goods must not be returned washed or treated with perfume or fragrance. The label is not an integral part of the goods; therefore, goods from which the label has been removed may be returned.

7.10 In the event of withdrawal from the Purchase Agreement, DG DogGear shall refund the funds received from the Buyer within 14 days of the Buyer’s withdrawal from the Purchase Agreement, using the same method by which DG DogGear received them from the Buyer. DG DogGear is also entitled to refund the performance provided by the Buyer upon return of the goods or by another method, provided that the Buyer agrees and no additional costs are incurred by the Buyer. If the Buyer withdraws from the Purchase Agreement, DG DogGear is not obliged to refund the funds received from the Buyer before the Buyer returns the goods or proves that the goods have been dispatched.

7.11 DG DogGear is entitled to unilaterally set off a claim for compensation for damage to the goods against the Buyer’s claim for reimbursement of the Price of the Goods.

7.12 Until the goods are accepted by the Buyer, DG DogGear is entitled to withdraw from the Purchase Agreement at any time. In such a case, DG DogGear shall refund the Price of the Goods to the Buyer without undue delay by bank transfer to an account specified by the Buyer.

7.13 If a gift is provided to the Buyer together with the goods, the gift agreement between DG DogGear and the Buyer is concluded subject to a condition subsequent whereby, if the Buyer withdraws from the Purchase Agreement, the gift agreement concerning such gift ceases to be effective and the Buyer is obliged to return the gift to DG DogGear together with the goods.

8. Rights Arising from Defective Performance (Complaints)

8.1 DG DogGear is liable to the Buyer for ensuring that, upon receipt of the goods (or at the time when the Buyer could have accepted the goods and the Risk of Damage passes to the Buyer), the goods:

correspond to the agreed description, type, quantity, quality, functionality and other agreed characteristics;
are suitable for the purpose for which the Buyer requires them and to which DG DogGear has agreed;
are supplied with the accessories, packaging and instructions for use that were agreed upon and can reasonably be expected;
are suitable for the purpose for which goods of this type are normally used;
correspond in their quantity, quality and other characteristics (including durability, functionality and safety) to the usual characteristics of goods of the same type that can reasonably be expected;
comply with the requirements of applicable legislation.

8.2 If the goods accepted by the Buyer have a defect, particularly if any of the above requirements are not met, the Buyer is entitled to notify DG DogGear of this fact and make a complaint regarding the goods (i.e. exercise rights arising from defective performance). A complaint may be made by sending an e-mail or letter to the DG DogGear address stated at the beginning of these Terms. For the purpose of making a complaint, the Buyer may use the model complaint form.

8.3 In the complaint, the Buyer is obliged to state the method of remedy requested.

8.4 If the goods have a defect, the Buyer may request:

removal of the defect by delivery of new defect-free goods or delivery of a missing part of the goods; or
removal of the defect by repair of the goods.

8.5 DG DogGear will handle the Buyer’s complaint in accordance with the Buyer’s request unless this is impossible or disproportionately costly compared with another possible method. The disproportionate nature of the costs shall be assessed particularly with regard to the significance of the defect, the value the goods would have without the defect, and the possibility of remedying the defect by another method without significant inconvenience to the Buyer.

8.6 DG DogGear is entitled to refuse to remedy the defect if doing so would be impossible or disproportionately costly, particularly with regard to the significance of the defect and the value the goods would have without the defect.

8.7 The Buyer has the right to request a reasonable discount from the Price of the Goods or to withdraw from the Purchase Agreement if:

DG DogGear refuses to remedy the defect or fails to remedy it in accordance with applicable legislation;
the defect occurs repeatedly;
the defect constitutes a material breach of the Purchase Agreement; or
it is apparent from DG DogGear’s statement or from the circumstances of the case that the defect will not be remedied within a reasonable period or without significant inconvenience to the Buyer.

8.8 The right to withdraw from the Purchase Agreement does not arise if the defect in the goods is insignificant.

8.9 The Buyer is not entitled to exercise rights arising from defective performance if the Buyer caused the defect themselves. Normal wear and tear resulting from ordinary use of the goods does not constitute a defect. The Buyer is not entitled to exercise rights arising from defective performance to the extent that the defect or damage to the goods was demonstrably caused by improper use, failure to follow care instructions, or inappropriate treatment inconsistent with the nature of the product material.

8.10 After a complaint has been made, DG DogGear will issue the Buyer with written confirmation containing:

the date on which the complaint was made;
a description of the complaint;
the requested method of resolving the complaint;
the Buyer’s contact details.

8.11 Unless DG DogGear and the Buyer agree on a longer period, DG DogGear shall remedy the defects and inform the Buyer of the resolution of the complaint no later than 30 days after receiving it. If this period expires without resolution and the Buyer has not received any notification from DG DogGear, the Buyer is entitled to withdraw from the Purchase Agreement or request a reasonable discount.

8.12 The Buyer will be informed by e-mail of the resolution of the complaint and DG DogGear will issue confirmation of the date and method of resolution. In the case of a justified complaint, the Buyer is entitled to reimbursement of reasonably incurred costs; however, the Buyer is obliged to prove these costs and should therefore retain the relevant documents (e.g. receipts or confirmation of shipping costs).

8.13 If the defect is remedied by supplying new goods, the Buyer is obliged to return the original goods. DG DogGear shall bear the costs of this return.

8.14 As a consumer, the Buyer is entitled to exercise rights in respect of defects in the goods that occur within 24 months of receipt.

8.15 If a defect becomes apparent within 12 months of receipt, the goods are presumed to have been defective at the time of receipt.

8.16 The provisions of Section 8.1 of these Terms shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to used goods in respect of a defect corresponding to the degree of use or wear that the goods had when accepted by the Buyer, or where this follows from the nature of the goods.

9. Notification of Defective Content

9.1 Neither the DG DogGear Website nor the E-shop publishes consumer product reviews. For this reason, DG DogGear does not verify consumer reviews.

10. Consumer Dispute Resolution

10.1 The Buyer may submit consumer complaints by e-mail to info@dgdoggear.com. DG DogGear will also inform the Buyer of the resolution of the complaint by e-mail to the Buyer’s E-mail Address.

10.2 The Buyer, as a consumer, may also resolve a dispute out of court. The Buyer may contact the Czech Trade Inspection Authority (Česká obchodní inspekce), Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, www.coi.cz, https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/.

11. Other Rights and Obligations of the Parties

11.1 The Buyer acquires ownership of the goods upon payment of the Total Price or upon receipt of the goods, whichever occurs later.

11.2 The Buyer acknowledges that the software and other components forming the Website and E-shop (including photographs of the goods offered) are protected by copyright. The Buyer undertakes not to engage in any activity that could enable the Buyer or third parties to interfere with or use without authorisation the software or other components forming the Website and E-shop.

11.3 When using the Website and E-shop, the Buyer is not entitled to use mechanisms, software or other procedures that could negatively affect their operation. The Website and E-shop may only be used to an extent that does not infringe the rights of other DG DogGear customers and is consistent with their intended purpose.

11.4 The Buyer acknowledges that DG DogGear is not liable for errors resulting from interference by third parties with the Website or from use of the Website contrary to its intended purpose.

11.5 DG DogGear reserves the right to ask the Buyer about the purpose of the purchase if it suspects that the goods will be misused for the purpose of infringing copyright. In such cases, DG DogGear reserves the right to cancel the Order. DG DogGear will refund the funds without undue delay to the Buyer’s account.

11.6 The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Czech Civil Code.

12. Accessibility of the E-shop

12.1 DG DogGear provides an electronic commerce service through the E-shop and strives to ensure that this service is accessible to the widest possible range of users, including persons with disabilities.

12.2 The E-shop is designed so that the information and functions required for selecting goods, adding goods to the shopping cart, creating an Order, making payment and communicating with DG DogGear are perceivable, operable, understandable and robust. Information is provided clearly and comprehensibly in text form.

12.3 Functions for user identification, security and payment, where they form part of the E-shop, are provided in a manner that is perceivable, operable, understandable and robust. Payment services provided by external providers are also subject to their terms and technical capabilities.

12.4 DG DogGear provides information regarding the accessibility of the goods or services sold where such information is available from the manufacturer, importer, distributor or other responsible entity.

12.5 If you experience accessibility difficulties when using the E-shop, please contact DG DogGear at info@dgdoggear.com. Information about the accessibility of the E-shop may also be requested in audio form at this address.

13. Final Provisions

13.1 Unless otherwise agreed, all correspondence relating to the Purchase Agreement must be delivered to the other Party in writing, either by e-mail or by registered mail through a postal service provider (at the sender’s choice). Correspondence to the Buyer is generally delivered to the e-mail address stated in the Buyer’s User Account or, if the Buyer does not have a User Account, in the Order.

13.2 If a relationship connected with the use of the Website or a legal relationship established by the Purchase Agreement contains an international (foreign) element, the Parties agree that the relationship shall be governed by Czech law. This does not affect the consumer’s rights arising from generally binding legal regulations.

13.3 If any provision of these Terms is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning most closely corresponds to that of the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions. Amendments and supplements to the Purchase Agreement or these Terms must be made in writing.

13.4 DG DogGear archives the Purchase Agreement, including these Terms, in electronic form and it is not accessible to the Buyer. The current version of the Terms is always sent to the Buyer by e-mail together with the acceptance of the Order, and the Buyer therefore has access to it.

13.5 The Purchase Agreement between DG DogGear and the Buyer may be amended only by written agreement of both Parties. DG DogGear is entitled to unilaterally amend or supplement these Terms, provided that such amendment applies only to Purchase Agreements concluded after the amendment becomes effective.

13.6 If circumstances arise that DG DogGear cannot influence or foresee (for example, a natural disaster, pandemic, or failures of suppliers or subcontractors), DG DogGear shall not be liable for damage arising in connection with such event. If this situation lasts for more than 10 days, both DG DogGear and the Buyer are entitled to withdraw from the Purchase Agreement.

These Terms are effective from 1.9.2026